Yes, Yashgadget’s Business Partners / Sellers have a simple return policy under which you can return a product received by you in a damaged or defective condition from the Business Partner / Seller. In the case of categories DTH Accessories, the return policy is also applicable if the product mismatch.
There are a 48 hours return policy, which means that you can request a return of the product within 48 hours of receiving the product. Plus, the product to be returned must reach our Business Partner’s / Sellers’ address within a maximum of 10 working days from the date of delivery to you.
Yashgadget’s Business Partner / Seller retains the right to examine whether the returned product is defective and/or damaged. In case the returned product is not defective or damaged, the customer will be informed about the same and the product as received will be returned to the shipping address of the customer.
In case the returned product is eligible for a replacement, Yashgadget’s Business Partner / Seller will send the replacement to the same shipping address of the customer, subject to the availability of the stock of the product.
Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
iii. Products are returned without their original packaging, freebies, or accessories.
vii. Any consumable item which has been used or installed.
viii. Product with tampered or missing serial number/IMEI number/UPC number.
Alternatively, you can also submit a ticket in the ‘My Account’ section of your registered account at www.yashgadget.com.
Please note that a replacement is subject to the availability of stock with our Business Partner / Seller. In case a replacement cannot be made, we will initiate a full refund.
Yes, it’s important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).
In case of a return, possible solutions are:
Yes. You can return any product except DTH New Connection any free/complimentary items received along with the main order.
If you wish to return or exchange a product, you must intimate Yashgadget’s within 48 hours of receiving the product. As per our returns policy, the category-wise conditions for return/refund are as follows:
However, if any manufacturing defect or damage is reported to us after 48 hours of the product being received by you, we would need a DOA (dead on arrival) certificate/replacement certificate from the respective Brand’s authorized service center to initiate the replacement or refund process. Without the DOA certificate/replacement certificate, we will not be able to process the replacement or refund.
onlinedthservice.com has a smooth pick-up facility in most cases and in most cities. However, there can be a few exceptions to this depending upon the shipping address and the nature of the product. To know whether pickup is available from your shipping address or not, you can call our customer care number at +91-8048122695 (10.00 a.m. to 6.00 p.m. / 7 days a week) or write to us at [email protected] In case we are unable to collect the returnable product from your address, you will be required to courier the product so that the same reaches our Business Partner / Seller within a maximum of 10 working days from the date of delivery of the same to you.
Please ensure that the product that is being returned is in original and unused condition, complete with the original price tags, labels, original packing, and invoice. Replacements are subject to the availability of stock with our Business Partner / Seller. In case a replacement is not available, we will initiate a full refund.
We do not charge extra for returns and all replacements/pickups by us are done free of cost.
Yes, absolutely! You do not have to worry about the courier charges at all. In case, you return the product via courier, we advise you to use a reputed courier company that allows online consignment tracking. We would also mandate that you always take the proof of delivery (POD) from the courier company for the product delivered to our Business Partner / Seller as we could require this from you before processing the refund or replacement of the product.
We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower. The refund of courier freight charges, if applicable, will be paid by a HomeShop18 Gift Coupon/Voucher of the equivalent value. The courier charges will be reimbursed only after receipt of the product by our Business Partner / Seller.
Once you contact our customer care center by e-mail at [email protected], or phone at +91-8048122695 (10.00 a.m. to 6.00 p.m. / 7 days a week), to confirm whether the product can be collected from your address or not, our customer care executive will inform you the address where you have to send the courier, in case it can’t be collected from your address by us.